Return & Refund Policy

Return Policy

At Bahola Labs, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return policy.

Return Eligibility

• Products must be returned within 14 days of receipt
• Items must be unused, unopened, and in their original packaging
• Receipt or proof of purchase is required for all returns
• Certain products, including opened medicines, cannot be returned due to health and safety regulations

How to Initiate a Return

1. Contact our customer service team at care@baholalabs.in or call +91 9791035385
2. Provide your order number, the items you wish to return, and the reason for return
3. Our team will guide you through the return process and provide a return authorisation

Refund Policy

Once we receive and inspect your return, we will notify you about the status of your refund.

Refund Process

• If approved, your refund will be processed within 7-10 business days
• Refunds will be issued using the original payment method
• Shipping charges are non-refundable unless the return is due to our error
• In case of damaged or defective products, we will cover the return shipping costs

Exceptions

• Products with broken seals or opened packaging
• Personalised or custom-made products
• Digital products or downloaded content
• Products purchased during clearance sales (unless damaged or defective)

Exchange Policy

If you wish to exchange a product, please follow the same procedure as returns. We will process your exchange once we receive the original product.

Contact Us

• Email: care@baholalabs.in
• Phone: +91 9791035385
• Hours: Monday to Friday, 9:00 AM to 6:00 PM